Alex Bardales has expertise in software operations, human resources, and business operations. He serves as the senior director of customer support and engagement at Istation, where he leads strategic initiatives to enhance customer experience and satisfaction. With more than a decade of experience in the SaaS environment, Bardales excels in cross-functional collaboration, data analytics, and customer advocacy. He holds a bachelor of business administration degree in human resources/organizational behavior from the University of North Texas. He is skilled in a wide range of technologies and leadership competencies, including crisis management, strategic thinking, and servant leadership.